Sorry, here's the presentation: http://www.edelman.com/Capital_Staffers_Index.pdf

Very useful (for me especially, given my new role). For those of us who aren't so good at French, here it is in English: http://www.edelman.co.uk/parliament2010/files/capital-staffers-index-release-uk.pdf

Wow - a genuinely thought-provoking piece of work there. The conclusions aren't at all surprising when you think about it - but something we should all bear in mind when thinking abut using existing networks for community engagement.

We're grappling with these issues at the moment too. As people have grown used to using web 2.0 features like commenting, user generated content, building networks, their inability to do so at work becomes increasingly remiss. Moreover, as more people use social networks to organise their work and personal lives, blocking access from the office starts to impact on your ability to manage your work-life balance. Taken together, these two factors start to have a negative impact on employee engagement. Another issue we considered was that in Sutton our employees rate us highly; surveys show our employees will speak highly of us if someone asked them about the council. So by blocking access we actually prevent our employees from advocating on our behalf. Similarly, by blocking access from work we limit the effectiveness of any external social networking campaigns, as it's difficult for these to take off virally without beginning with our own workforce. These four factors present, for me, a strong business case for opening access to social media for employees. Naturally this needs to be mindful of Government Connect standards, etc, which may mean having a 'two tier' access policy with access to some sites remaining restricted for those who need to access secure data. The timewasting argument is a strong one, but (like excessive use of the phone or internet) is a management issue, for line managers to monitor. We recently developed a Responsible Conduct Policy for employee use of social media which is being rolled out as employee access to these sites is granted. This is based on three principles - Be Professional, Be Responsible, Be Credible - and sets out responsibilities for those who use social media either at work, our outside of work if talking about the council.