I came across this while I was doing some research for something vaguely related the other day and thought it summed things up quite nicely in terms of human behaviour, relationships and the web.

For more from David Armano, check out his blog or follow him on Twitter. Consistently very high quality thinking.

Here's a presentation I gave this week for Sutton Council to about 60 people from the voluntary and community sector in the borough.  It was intended as an introduction to the web and some of the tools and behaviours to make it work.

This is a really great paper on using technology to get citizens involved in decision-making.

Some great case studies and lessons learned, as well as some useful pointers, with some UK examples as well as some USA ones.

Well worth a read if you're trying to convince your organisation to do things a bit differently.

http://www.publicagenda.org/pages/promising-practices-in-online-engagement

After a really long day at Google on Friday there was plenty to think about. The Googlers gave us an insight into their range of products, from tools to help you make money from your website through to creative uses of YouTube.
There's definitely more discussion with Google to come - they need our help to understand the issues faced by local government, and we've certainly got a role to play in shaping the relationship between Google and the local government sector so that everyone get.... Read More

I'm spending the day at Google's Local Government event in London listening to google talk about their products and services - I thought I'd share their top tips for good websites, since I know lots of councils struggle to get their sites right.  Originally written for ecommerce sites (Amazon etc) these tips need some adaptation for government, but not as much as you might think - after all, it's better to get people transacting online, reducing the costs of dealing with calls and paperwo.... Read More

Fascinating look at how to use storytelling and narrative in the design process (be it web design or public service design).

Echoes of Emer Coleman's GLA presentation at Reboot Britain at the beginning of July.

Found via Redjotter